Frustrated Springsteen Customer: “Ticket.com’s ‘Convenience’ Fees an Insult!”
This is another of the problems all ticket buyers face when they are forced to use Ticketmaster, Ticket.com or Live Nation. We are helpess! For some reason Bruce Springsteen fans seem to have the worst luck and the most problems. Sure there are other very popular bands that everyone wants to see with their own set of devoted fans. With that said, few music groups or individuals generate the kind of loyalty that the Boss does from his fans. Not only are there fans in each market vying for tickets to a show, there are fans seeking tickets from all over the world! U2, The Stones, Paul McCartney can sell out any stadium in the world in a matter of minutes. But you never seem to hear the problems with them that Springsteen has. Another reason for the popularity for Springsteen is that he keep his ticket prices very reasonable. I have spent more to see ‘greatest hits acts’ in a local theater here in NJ. What major act charges, less that $100 for the best seats in the house? Ok, let’s get to the real culprut here. When a companies like Ticketmaster and Live Nation, have a monopoly, it is tough to force them to play straight. Acts like Springsteen have little if any choice of how they can sell tickets. Ticketmaster knows this. As hard as Bruce has worked to see that the ticket brokers and scalpers don’t get tickets that should go to his fans, he is pretty much powerless when they do. He has no say in how they do business or how much they charge above his ticket. So, at the end of each transaction, they can charge what ever service fees they the market place will bear. Live Nation is even worse than Ticketmaster. At the end of the day, we accept their business practices, because we buy tickets. That won’t stop. If I decide to boycott, there will be a lot of people wanting to buy my ticket. So, as you read the story below, understand we have all been there at one time or another.
Thanks to STEPHANIE ZIMMERMANN email@example.com
D ear Fixer: I had an extremely unsatisfactory experience dealing with Tickets.com when trying to purchase tickets for Bruce Springsteen’s Sept. 7 concert at Wrigley Field.
The short version of the story is that I entered the virtual “ticket line” at 10 a.m., when tickets went on sale. It took 35 minutes to reach the “ticket booth,” at which time a pop-up window instructed me to click a green button within 4:59 to continue to the purchase and obtain my tickets.
I did so and was redirected to a page which read: “Forbidden.”
It said I did not have permission to access the purchase portion of the website — exactly what you want to hear after you’ve spent 40 minutes waiting to purchase tickets for a show that could sell out at any second, right?
Refreshing the browser or going back one page to the pop-up window repeatedly failed to generate a different response — I always got the “Forbidden” page.
I launched another browser to look up the Tickets.com customer service page. It listed their email address (though no phone number), so I created a few screen captures and sent in my complaint.
A few minutes later, I received an automatically-generated response, which contained the helpful advice, “If your event is within 24 hours, please contact Tickets.com by phone.” However, the message didn’t contain a phone number, and as I mentioned above, Tickets.com had omitted its phone number from its customer service page.